Shipping policy

Processing Time

  • Orders are processed within 5–7 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

Domestic Shipping (Costa Rica)

  • We ship nationwide through Correos de Costa Rica and selected private couriers.

  • Standard delivery time: 2–5 business days depending on location.

  • You will receive a tracking number once your order has been shipped.

  • Shipping costs are calculated at checkout based on weight and destination.

International Shipping

  • We offer international shipping to selected countries via Correos de Costa Rica EMS, DHL, or FedEx.

  • Delivery times vary by destination (typically 7–21 business days).

  • Customs duties, taxes, and fees may apply depending on your country. These are the responsibility of the customer.

Local Delivery / Pick-Up

  • In the San José area, we may offer local delivery or pick-up options. Details will be shown at checkout.

Delays

  • While we do our best to ensure timely delivery, please note that we are not responsible for delays caused by customs, courier services, or factors beyond our control (e.g., strikes, natural events).

Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos.

  • If your package is lost in transit, we will open an investigation with the carrier. Resolution times depend on the courier’s policies.

Returns Related to Shipping

  • We are not responsible for incorrect addresses provided by customers. If an order is returned due to incorrect information, the customer will be responsible for reshipping costs.

Contact Us
If you have questions about shipping, contact us at:
📧 info@loops-bijoux.com
📱 WhatsApp: 8865-5907